The following are applied to each quotation and Price given:

General Conditions

The Client is required to read and acknowledge that they accept the quotation and the Terms and Conditions, prior to any research being conducted. This acknowledgement can be done either in writing by signing and dating the form sent to you with your quotation or you may sign and scan it and send it via email. Any additional work agreed with the Client will follow the same procedure. A copy of the Quotation and the Terms and Conditions will be sent via email to each Client at the outset, along with a questionnaire to start the research. If the Client or Research My Roots have any problem with either the Quotation or Terms and Conditions it should be pointed out as soon as possible, in order that any issues can be resolved. Your Quotation is valid for 3 calendar months from the date on it.

Workmanship and Guarantees

Due to the very nature of research in genealogy, there are no firm guarantees. A lot of information is gleaned from archive records, which over time may have been destroyed or damaged. This is improving as more and more are being digitised, thereby allowing the original records to be kept in safe and  untouched conditions.There are also many transcription errors, which can frustrate research.  That said, I will do my very utmost to conduct research as required by you to the very best of my ability. If I come across a difficulty, I will tell you. It may be that you have further information than you originally provided to assist me. To that end I may have to contact you during research to glean more detail. This will be done generally via email so as to be as unobtrusive as possible. However, there may be occasions when I will have to ring you. This will be done during sociable hours (10am to 7 pm, Monday to Friday) unless organised by prior arrangement.

Payments Terms

As outlined in the Quote Page, I will require a 20 % deposit prior to undertaking any research. The payment of the remaining balance is due upon completion within 7 days.

What to do Next

If you have any queries about the quotation the please contact me at the earliest opportunity.

If you are happy to accept the quotation and have fully read the Terms and Conditions, please sign and date the form and return it to me with your deposit.

I have fully read the cointent of the quotation and Terms and Conditions and have fully understood and accepted them. I am therefore happy for Research My Roots to proceed with the work.

Signed ...................................................                 Date ............................................

Privacy Statement

Protecting the privacy and personal data of my clients is of utmost importance to me. I am fully aware of the Data Protection Act, having been fully compliant with it for many years. I will not disclose information provided to me by you to any third parties without your prior agreement. Occasionally, I may need to communicate with third parties to progress with your research, but I will discuss this with you before taking any action.­